Table of Contents:
1. Introduction
• 1.1 Purpose of the Manual
• 1.2 Scope and Applicability
• 1.3 Acknowledgment of Diversity and Inclusion
2. Equal Opportunity and Professionalism
• 2.1 Non-Discrimination and Professional Conduct
• 2.2 Respectful Communication
• 2.3 Confidentiality and Privacy
3. Dress Code and Personal Hygiene
• 3.1 Dress Code Guidelines
• 3.2 Uniforms and Attire
• 3.3 Personal Hygiene Standards
4. Safety and Emergency Procedures
• 4.1 Health and Safety Standards
• 4.2 Emergency Response Protocols
• 4.3 Incident Reporting Procedures
5. Client Services and Satisfaction
• 5.1 Service Delivery Standards
• 5.2 Inclusive Language and Communication
• 5.3 Client Comfort and Satisfaction
6. Benefits and Professional Development
• 6.1 Continuing Education Opportunities
• 6.2 Skill Enhancement Programs
7. Conflict Resolution and Grievance Procedures
• 7.1 Handling Conflict and Disputes
• 7.2 Grievance Resolution Processes
8. Social Media and Online Representation
• 8.1 Social Media Guidelines
• 8.2 Brand Representation
9. Closing and Termination Procedures
• 9.1 Termination Protocols
• 9.2 Exit Procedures

1. Introduction:

1.1 Purpose of the Manual: This manual provides independent contractors associated with our salon with guidelines and procedures to ensure professionalism, safety, and client satisfaction.

1.2 Scope and Applicability: The manual applies to all independent contractors working within the salon or on location, emphasizing equal opportunity, respect, and adherence to established standards.

1.3 Acknowledgment of Diversity and Inclusion: We recognize and celebrate diversity. The use of inclusive language and practices is encouraged in all interactions with clients and colleagues to foster an inclusive environment.

2. Equal Opportunity and Professionalism:

2.1 Non-Discrimination and Professional Conduct: Independent contractors must adhere to non-discrimination policies, treating all clients and colleagues with respect regardless of differences in race, gender, sexual orientation, religion, or any other characteristic.

2.2 Respectful Communication: Clear and respectful communication is essential. Contractors should use inclusive language and avoid making assumptions based on stereotypes.

2.3 Confidentiality and Privacy: Respecting client confidentiality and privacy is paramount. Contractors must not disclose any sensitive information without proper authorization.

3. Dress Code and Personal Hygiene:

3.1 Dress Code Guidelines: Contractors are expected to maintain a professional appearance, following guidelines set forth in this manual.

Do Wear Comfortable Clothing: opt for relaxed, comfortable pieces that allow ease of movement.

Do Dress Appropriately for the Occasion: Consider the context and environment when choosing your outfit.

Do Express Your Personal Style: Feel free to showcase your personality through your clothing choices.

Do Accessorize Thoughtfully: Add accessories like scarves, hats, or jewelry to enhance your look.

Do Experiment with Colors and Patterns: Have fun mixing and matching different colors and patterns to create interesting outfits.

Don’t Wear Inappropriate Clothing: Avoid clothing that is too revealing, torn, or overly casual for the occasion.

Don’t Forget Proper Grooming: Even in casual settings, maintain good grooming habits like clean hair, trimmed nails, and tidy attire.

Don’t Ignore Dress Codes: Respect any specific dress codes or guidelines provided for the event or venue.

3.2 Uniforms and Attire: Contractors are encouraged to wear attire that aligns with the salon’s professional image. Inclusive options are available to accommodate diverse preferences. Glam On Demand V-neck T-shirts are provided by the salon for studio, and on location services, specifically weddings.

3.3 Personal Hygiene Standards: Maintaining good personal hygiene is essential. Contractors should prioritize cleanliness to ensure a positive experience for clients.

4. Safety and Emergency Procedures: Our building always remains locked. Contractors will retrieve each client and lock the door behind them, as well as lock up the inside and outside door before exiting for the day/night.

4.1 Health and Safety Standards: Contractors must clean/sanitize the salon before leaving for the day/night and must comply with health and safety regulations to maintain a safe working environment.

4.2 Emergency Response Protocols: Contractors should be prepared to respond appropriately in the event of an emergency. Lock the door, call 911 for police or ambulatory services, then report to Ashley.

4.3 Incident Reporting Procedures: Contractors are responsible for reporting to Ashley any safety concerns or incidents promptly to ensure timely resolution.

5. Client Services and Satisfaction:

5.1 Service Delivery Standards: Contractors are expected to deliver high-quality services and prioritize client satisfaction.

5.2 Inclusive Language and Communication: Inclusive language and respectful communication are essential when interacting with clients to ensure a welcoming environment for all.

5.3 Client Comfort and Satisfaction: Contractors should strive to create a comfortable and enjoyable experience for clients, addressing their needs and preferences with professionalism.

6. Benefits and Professional Development:

6.1 Continuing Education Opportunities: Contractors have access to continuing education programs to enhance their skills and stay updated on industry trends. Some education cost may be passed to the Contractor. These are highly encouraged, but not required.

6.2 Skill Enhancement Programs: The salon may offer skill enhancement programs to support contractors’ professional development and growth. These training courses are free of charge and are mandatory to maintain relevant skills to complete services.

7. Conflict Resolution and Grievance Procedures:

7.1 Handling Conflict and Disputes: Contractors should strive to resolve conflicts professionally and respectfully, seeking mediation or assistance as needed.

7.2 Grievance Resolution Processes: The salon provides procedures for addressing grievances or disputes, ensuring fair and timely resolution.

8. Social Media and Online Representation:

8.1 Social Media Guidelines: Contractors should use social media responsibly, adhering to guidelines that uphold the salon’s reputation and values. Contractors must follow social media content capture guidelines set forth in the independent contractor contract, signed at onboarding.

8.2 Brand Representation: When representing the salon online, contractors should promote a positive and inclusive image consistent with the salon’s values.

9. Closing and Termination Procedures:

9.1 Termination Protocols: In the event of termination, contractors must adhere to established protocols and return any salon property.

9.2 Exit Procedures: Contractors may be asked to participate in exit procedures to provide feedback and facilitate a smooth transition.

By following the guidelines outlined in this manual, contractors contribute to a professional, safe, and inclusive salon environment that prioritizes client satisfaction and respects diversity. Any updates or revisions to these procedures will be communicated promptly. For questions or clarification, contractors should consult with Ashley.